Business Etiquette 101: Social Skills for Success
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NEW UPDATE: This course now includes new practice activities to help you apply what you learn. Look for the new assignments in Section 3 and Section 4.
Business Etiquette 101: Social Skills for Success remains the definitive, Bestselling course on Udemy for business etiquette and social skills in business. There’s a reason.
Do you want to be more professional at work? Do you want to improve your social skills in business? Do you want to be able to interact with people confidently, authentically and effectively at work?
Business etiquette skills are incredibly important for new graduates, early-stage professionals, senior level executives, and those who want to work in the western business world.
When you are skilled in business etiquette, you will have the highest level of professionalism and interpersonal skill to carry you through a variety of professional situations. You will have an enviable level of social skill that gives you the know-how to connect better with your colleagues, approach networking events with confidence, dress for success at work, and navigate conversations with ease and grace.
In a world where tasks and processes are being taken over by Artificial Intelligence and automation, it’s your social skills that will make you indispensable at work. They will give you an edge over your competition and make doing business easier, smoother and more profitable for you.
Imagine walking into a networking event knowing exactly what to do and who to talk with. Imagine knowing how to really connect with somebody in a natural and authentic way. Imagine being able to lead a conversation and have that person walk away liking and trusting you.
All of this is possible and skills in business etiquette will help you achieve it.
I’m Kara Ronin, Best-Selling Udemy Instructor and a Udemy Instructor Partner. I established my business, Executive Impressions, in 2012 where I specialise in helping people develop their social skills in business, leadership skill, communication skill, and executive presence.
I’ve helped many of my in-person clients use skills in business etiquette to land new jobs, build their reputation at work and win over clients. I’m dedicated to helping you do the same in this video course.
With over 20K students who have already taken this course, here are some of the notable reviews:
“This business etiquette course was extremely useful for a young woman who is starting her career in the financial industry. I would highly recommend it to others in the same position.” – Ana
“A well-organised course delivered in a concise and engaging way. Thank you Kara for breaking down the basic skills and providing a practical guide in how to achieve success.” – Kate
“Kara, this is a real life changing course for me. It is very motivational. Thank you for opening my eyes. This course will make a turning point in anyone’s life.” – Marco
The truth is, the professional world today is fiercely competitive. You have to go one extra mile to stay ahead of the competition and on top of your career trajectory. How do you remain employable? How do you stand out from the crowd?
Despite what you might think, learning more technical skill is not the answer. As the Harvard Gazette wrote, “Employers increasingly reward workers who have both social and technical skills, rather than technical skills alone”.
It’s clear that improving, enhancing and developing your business etiquette and social skill (on top of your technical skill) is the key to sustained employment and professional success.
Think of it this way: For two people who have a comparable level of education and skill, what separates these two people when it comes to success is their ability to connect with others, engage in conversation, and communicate their true potential to decision-makers in their industry.
In other words, what separates these two people when it comes to success, is their level of social skill in business.
Remember, hard skills might get you hired but lack of soft skills will get you fired.
In this course, you will learn how to:
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be more professional at work
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develop a high level of interpersonal skill and social skill
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get clients and coworkers to know, like and trust you
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create an executive wardrobe (men and women) for a polished, professional brand
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conquer networking events with confidence and strategy
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master your conversations to appear intelligent and competent
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manage your online presence and LinkedIn profile
This course is heavily focused on building the know, like and trust factor. Every section of this course links back to the know, like and trust factor in some way. Why? Because business is done with people. Building, nurturing, and fostering relationships with your colleagues, clients and boss is critical to your professional success. You can’t achieve this if people don’t know, like and trust you.
Business Etiquette 101: Social Skills for Success is a focused, fun and engaging video course.
You will learn intelligent insights into human behaviour, and actionable strategies that will help you be more professional at work, build a stronger professional brand, connect better with colleagues and clients, and give you the confidence to excel in business.
What is included in this course:
There is over 4 hours of video content, 7 downloadable workbooks (one in each section), review slides for each section, 7 quizzes, and 2 assignments to test and deepen your learning. Plus, I’ve included two additional resources:
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LinkedIn Profile Handbook in Lecture 26 to help you update your LinkedIn profile, and
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A 90-page ebook in Lecture 13 titled, “Networking 101: Social Skills for Business Success” which is normally priced at US$47 on my website.
What you won’t learn in this course is boring, stuffy, out-of-date advice that you can’t apply to modern life today.
When you finish this course, you will see a change in the way you interact with others, the way others interact with you, and new opportunities will unfold in your life because of your new mastery of social skills.
I’d be honoured if you join me on this journey.
WHAT OTHER LEARNERS OF THIS COURSE HAVE SAID:
“I really got lots of insights. Used to have the mindset of knowledge is more important than dressing. But after going through this course, I realized how dressing sense for business is very important. Well delivered with high energy, fun and clear examples. Downloaded even the free books for further reading. Thank you Kara!!” – Vijayasekar
“Thank you so much for making this course available online, have learnt a lot of valuable skills and knowledge here. Which I believe will surely help me in professional development as an entrepreneur.” – Richard
“Great course so far. I like the “Know, Like, Trust,” concept.” – Anonymous Learner
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11 - Introduction to the Course
This is your welcome video. In this video, you'll learn what you’ll get out of this course, who will benefit the most from this course, why I designed it, and I share with you a little about my background.
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22 - Overview of the Curriculum
In this lecture, I guide you through the curriculum. You will get an insight into what each section covers, the recommended pace of this course, the order you should do the sections in, and the size of the sections.
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33 - Materials for this Course
In this video, I guide you through all the materials that are included in this course to help with your learning.
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4Lecture 4, Business Etiquette and Social Skills Pre-Course Quiz
Before you start learning the content in this course, I'd like you to complete this quiz. The intention is to test your understanding of business etiquette before you take the course. Don't worry if you don't know the answers to the questions, you will learn all the answers as you go through the course. Then at the end of the course I will give you the same quiz again so you can see how much you've learned! By doing the same quiz now and then at the end of the course you will be able to see your improvement.
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55 - Introduction to the Know, Like and Trust Factor
In this lecture, you will learn why the know, like and trust factor is important for you and how it can impact your business life. We will also go through some limits and dangers of extreme levels of know, like and trust.
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66 - How to Build the Know Element
Before anybody likes you or trusts you, they have to know you. In this video, you will learn the two keys to getting people you meet for the first time to “know” you. I also share with you an intelligent insight into human behaviour that you need to overcome to build the know element.
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77 - How to Build the Like Element
You will learn the three keys to getting others to like you. In this lecture, I also share with you the link between “likeability” and your perceived level of competence, and what one of the most influential ways to get somebody to like you is.
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88 - How to Build the Trust Element
In business, trust can be difficult to build. This lecture will teach you three keys to building trust with your coworkers, clients, and boss. You will also learn about the chain of command which will help you navigate the complicated hierarchy that exists in many companies.
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9Lecture 9, Quiz for Section 2
This quiz consists of 10 questions to test your understanding of Section 2.
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1010 - Your Professional Image and Your Outfit
In this lecture, you will learn how your outfit impacts your professional brand and how you can influence the perceptions others form about you through your clothing. After teaching you an important psychological bias that we all have, I explain how to develop a signature look to control this bias.
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1111 - Dress Mistakes
This video reveals the top nine dress mistakes in the office and explains how they can prevent you from building the know, like and trust factor.
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1212 - Dress For Your Industry
This is one of the most insightful videos in the course. Through using real-life examples of prominent business people, such as Christine Lagarde, Seth Godin, Anna Wintour and Mark Zuckerberg, I show you how you can tailor your professional outfit to look the part in your specific industry.
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1313 - Men’s Basic Executive Wardrobe
This video is for business men. You will learn exactly what you need to have in your executive wardrobe. You will learn about your suit, business shirts, ties and accessories, shoes and socks, and grooming.
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1414 - Women’s Basic Executive Wardrobe
This video is for business women. You will learn exactly what you need to have in your executive wardrobe. You will learn about your suit, business shirts, scarves and accessories, shoes and stockings, and grooming.
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15Lecture 15, Quiz for Section 3
This quiz consists of 10 questions to test your understanding of Section 3.
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16Assignment: Create Your Executive Outfit
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1716 - What Is Networking and Why Is it Important? Plus BONUS EBOOK!
This video will clear up common misconceptions about networking and help you create a clear understanding of what networking really is and why it’s important for you.
NEW BONUS EBOOK: In this lecture, you can download a 90-page ebook called Networking 101: Social Skills for Business Success. It's normally priced at US$47 on the Executive Impressions website. But, it's yours for free!
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1817 - Seven Networking Archetypes and Which One Are You?
Here is a fresh take on the types of people you can come across at networking events - not all of them are what you should aim to be.
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1918 - Five Steps to Better Networking
Even the most experienced professionals still get nervous or confused at networking events. This video will teach you five things you need to do at a networking event to appear polished and poised. This video includes advice on how to choose the right group to talk to, how to exchange business cards and how to give the right handshake in Western business environments.
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2019 - What to Do After a Networking Opportunity
Networking doesn’t stop when the event finishes. In this video, you’ll learn the art of following-up when you’ve connected with somebody at a networking event.
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21Lecture 20, Quiz for Section 4
This quiz consists of 10 questions to test your understanding of Section 4.
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22Assignment: Help Michael and Keiko to Network Better
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2321 - The Building Blocks of a Conversation
There are roles and stages inside every conversation. In this video, you will learn about being a conversation follower and leader, the three stages a conversation follows, and why conversations are important in business.
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2422 - How to Start a Conversation
Starting a conversation with somebody new is daunting for many. In this video, you will learn about Stage 1 of conversations and two simple techniques to start a conversation when you meet somebody for the first time. I also share with you the power of compliments, but be careful because not all compliments are acceptable in business.
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2523 - How to Continue a Conversation
This is the stage where most people get stuck. You will learn how to avoid awkward silences when you transition into Stage 2 of a conversation, and how to sound intelligent in business conversations. You will also learn how to discover the other person’s opinions, ideas and attitudes which is unique to Stage 3 of conversations.
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2624 - How to End a Conversation
Ending a conversation must be done gracefully. In this video, you will learn four techniques that are easy to use when you want to end a conversation without looking abrupt or rude.
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2725 - How to Deal With Conversation Pitfalls
How do you deal with somebody who won’t stop talking? How do you deal with an interrupter? How do you avoid looking bored in conversations? In this video, you will learn exactly how to deal with these three conversation pitfalls without ruining your professional reputation.
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2826 - Remembering and Using Names
Successful people always use the other person’s name in conversation. How do they do this? In this video, you will learn how to remember and use names to enhance your conversations and connections in business.
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29Lecture 27 Quiz
This quiz consists of 10 questions to test your understanding of Section 5.
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3028 - What Is an Online Presence and Why It’s Important
This video focuses heavily on how your online presence impacts the know, like and trust factor. You will learn what to do on Facebook, LinkedIn, and Twitter to help build the know, like and trust factor with other professionals.
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3129 - Your Goals and the Right Platform for You
In this video, you will learn what social media platform you should use if you’re an employee or an entrepreneur, based on your target audience and goals.
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3230 - LinkedIn Profile Basics
This video lecture will guide you through the five points that will make your LinkedIn profile professional.
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33LinkedIn Profile Handbook (Complete & Update Your LinkedIn Profile)
This lecture will give you a comprehensive guide to completing and/or updating your LinkedIn profile. You will learn about the different sections of your LinkedIn profile so you can create a LinkedIn profile that impresses recruiters, hiring managers and others in your industry.
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34Lecture 31, Quiz for Section 6
This quiz consists of 10 questions to test your understanding of Section 6.
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3532 - Final Thoughts
Here is a summary video to pull together everything you have learned in this video course.
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3633 - Q&A Video
As a business etiquette consultant, I regularly receive questions from clients and readers of my blog. In this video, you will get my answers to three commonly asked questions. These questions talk about first impressions, how to appear confident when you don’t feel confident, and how to deal with workplace conflict.
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37Lecture 34 Business Etiquette and Social Skills Post-Course Quiz
Do you remember at the beginning of the course I asked you to complete a business etiquette quiz. I'd now like you to complete the same quiz again so you can see how much you've learned. Let's get started!