Conflict management and crucial communications
- Description
- Curriculum
- FAQ
- Reviews
Why should you do this course?
How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!
How would your life change if you had this skill? What conversations would you start with? With who? This is an opportunity to change every area of your life: personal relationships, family, friends, colleagues, and anyone you interact with each day!
How does this course work?
This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real life examples.
Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.
All you have to do then is share your learnings and successes, and prepare for the next one!
What are the 7 steps?
- Preparing your problem statement
- Getting into the right state
- Presenting your problem statement
- Asking your critical question
- Listening to the other person
- Agreeing on next steps
- Closing the discussion
As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right State in order to deliver the conversations successfully.
WHO should do this training?
In my opinion this should be taught at high school, it is so crucial and so instrumental. Human being are all about connection, and yet so often we don’t get to connect because even with the best intent in mind, we don’t manage to deliver the right messages.
Do you have any other question?
Please let me know and I will be delighted to answer. I have made this training as an act of contribution, this is why the price is so low, I want this course to be affordable so that as many people as possible can benefit from it!
ENJOY, Greg.
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1
Welcome -
2
Preparing your problem statement
Remember: your problem statement is the most essential part of your preparation because it will give you the certainty of knowing what you are going to say.
- Describe the situation in a neutral way, avoiding judgements, just like a video camera would describe a scene
- Talk about how YOU felt and how YOU got impacted, and avoid at all costs to talk about the other person
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3
Getting into the right state
This video will give you keys to prepare HOW you will deliver the conversation.
Remember:
- Separate from your emotional state before having the discussion
- The other person is a human being, with weaknesses and feelings, just like you
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4
Presenting your problem statement
Remember: when you properly prepare with the previous steps, delivering your problem statement is easy because you already know what to say and how to say it!
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5
Asking your critical question
Remember: "my question to you is: what are you going to do about this?"
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6
Listening to the other person
Remember:
You have 2 ears and 1 mouth, make sure you listen carefully to the other person.
You can use the 3 following techniques:
- dig deeper on generalisations like "all the time", "always", "every"
- ask for clarity where necessary with "what specifically?" or "what precisely?"
- ask open ended questions that will allow the other person the develop their ideas and thoughts
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7
Agreeing on next stepsRemember: a good crucial conversation finishes with agreed actions
- who is doing what?
- by when?
- what exactly?
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8
Finishing the conversation
Remember: the shorter the better!
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By the way...
Thank you for leaving your feedback and review!
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EXERCISE: YOUR OWN CRUCIAL DISCUSSIONNow that you know what process to follow, with the 7 steps described in this course, it is time for you to put into practice what you have learnt.
So select 1 difficult discussion that you really need to have, one that has been holding you back for a while and that could really make a difference in your life. Yes that is the one you should pick!
Next: prepare your discussion using Steps 1 and 2, then plan for a place and time to have the discussion and arrange the meeting with the person. The rest is simple: just apply steps 3 through 7 and share with the other students the results you got!
Well done to you in advance for breaking through this.
Note: download the summary sheet below that will help you prepare for your difficult conversation.
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Final quizzLet's test your new skills and knowledge !
