Difficult Conversations at Work Made Easier
- Description
- Curriculum
- FAQ
- Reviews
Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur.
This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to handle the conversation well.
Whether you have to deliver bad news, address a performance issue, customer or employee complaint or conflict between personal and work needs, this course will support you.
I will take you through a step-by-step guide to preparing, delivering and documenting the conversations that inevitably come up during your career in people management.
Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job. Not addressing difficult conversations can affect employee morale, business productivity – and land you in deeper trouble than when it started.
However, there is a lot that can go wrong during difficult conversations and so it is really important to consider what to do, how to do it AND how to manage the emotions of all involved.
Resolving issues and moving forward successfully gives your people confidence in you as a leader, confirms your professional reputation in the workplace and builds a constructive workplace culture of success and happiness.
Whether you are a Manager, Team Leader, Supervisor – or want to be – you will learn the skills for managing difficult conversations at work, transforming one of the most stressful parts of your job description into one where you feel confident and calm.
-
1
IntroductionHear about Managing Difficult Conversations Made Easier
Find out more about your instructor, Kellie Edwards, Psychologist, Mindfulness Teacher and Leadership Development Coach.
Hear who Managing Difficult Conversations Made Easier is for
Find out what you will learn in Managing Difficult Conversations Made Easier
-
2
Real cases of Difficult Conversations at Work
Hear three examples of Difficult Conversations at work
Hear what Team Leaders, Small Business Owners and Managers have to talk about and what they are worried about
-
3
Activity: What about you?Your turn to think about how you would Manage a Difficult Conversation at your workplace
-
4
What can make a Conversation Difficult?
Gain an understanding of what can make a conversation difficult
-
7
WAIT!
Learn what you need to think through when you are preparing for a Difficult Conversation. Learn why it is important not to rush in without good preparation
-
8
Reality Check
Learn why it is important to have these conversations even if they are difficult and uncomfortable.
-
9
Activity - your planning sheet
Download a really helpful worksheet that helps you prepare for Difficult Conversations at Work
-
10
Step 1
Be taken through the first step of Managing Difficult Conversations at Work
-
11
Step 2
Be taken through the second step of Managing Difficult Conversations at Work
-
12
Step 3
Be taken through the third step of Managing Difficult Conversations at Work
-
13
Step 4
Be taken through the fourth step of Managing Difficult Conversations at Work
-
14
Step 5
Be taken through the fifth step of Managing Difficult Conversations at Work
-
15
Step 6
Be taken through the sixth step of Managing Difficult Conversations at Work
-
16
Your Turn - now apply it all to your own Difficult Conversation
Apply everything you have learned to your own Difficult Conversation at Work
-
17
What to avoid if you want a Successful Conversation
Before you rush off with your new step-by-step process, take a moment to consider some of the things that can cause problems during Difficult Conversations at Work
-
18
What can de-rail you if you are not careful?Which of the following mistakes could bring your conversation undone?
-
19
So where are you at? Let's find out
Gain an understanding of why tuning in with mindfulness can help make difficult conversations in the workplace easier
-
20
Mindfully Tuning in - an exercise in clarity, strength and calm
Use this guided mindfulness exercise to gain clarity, calm and confidence in managing difficult conversations at work more easily
