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4.25 out of 5
211 reviews on Udemy

Difficult Conversations

How To Handle Situations With A Confident, Controlled, And Calm Approach
Expert Academy
13,784 students enrolled
English [Auto]
Handle difficult conversations in various scenarios
Understand the circumstances that lead to difficult conversations
Stay calm and confident during challenging conversations
Stay in control when starting these conversations
Develop conversational techniques that get the results
Convey empathy and fully understand your audience
Build rapport in a conversation
Focus on factual statements
Speak confidently and clearly
Use effective tone and body language
Reach an agreement or successful conclusion

Are you dealing with difficult conversations at work? Are there certain conversations you’re struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you’re already managing difficult conversations, whether they’re at home, in the office or even amongst friends, this course is for you.

Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm.

This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before.

Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results.

These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you? Having difficult conversations like this is stressful but made easier for both parties with the right knowledge.

You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways.

You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease!


“Alan, most of the time it is hard to get honest replies from people about the content of my communication, and how I can become better at what I do. Thank you very much for your professional advice and help – I really appreciate it.” – Dame Tanni Grey-Thompson, The UK’s most successful Paralympic athlete.


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4.3 out of 5
211 Ratings

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1 hours on-demand video
Certificate of Completion


Working hours

Monday 9:30 am - 6.00 pm
Tuesday 9:30 am - 6.00 pm
Wednesday 9:30 am - 6.00 pm
Thursday 9:30 am - 6.00 pm
Friday 9:30 am - 5.00 pm
Saturday Closed
Sunday Closed
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