Get Amazing Results from Your Conversations at Work
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- Curriculum
- FAQ
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According to John Green, author of The Fault in our Stars and Turtles All the Way down, “In the best conversations, you don’t even remember what you talked about, only how it felt.”
I agree. When you’re having a conversation at work (or even at home), you’re less likely to remember the content than the impact, unless….
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Unless you hurt the other person’s feelings, and you don’t address it
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Unless you’re seen as pushy…or a pushover
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Unless you talk way more than you listen
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Unless you’re unaware of your micro-aggressions
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Unless you’re inflexible in your adapting your style
In other words, your conversations are more likely to be successful when you’re mindful of your intentions, willing to flex your approach, and you’re skillful in evaluating your impact.
I can help you learn to do all of that — and more!
My name is Deborah Grayson Riegel, and I am a keynote speaker, executive coach, and consultant who has taught leadership communication for Wharton Business School, Duke Corporate Education, Columbia Business School’s Women in Leadership Program, and the Beijing International MBA Program at Peking University. I write for Harvard Business Review, Inc., Psychology Today, Forbes, and Fast Company, and have been featured in Bloomberg Businessweek, The Wall Street Journal, and The New York Times.
I am the author of “Go to Help: 31 Ways to Offer, Ask for, and Accept Help” and “Overcoming Overthinking: 36 Ways to Tame Anxiety for Work, School, and Life” and I consult and speaks for clients including Amazon, BlackRock, Google, KraftHeinz, PepsiCo, and The United States Army.
In this course, I will teach you how to improve your results with four types of conversations that all of us need to master to grow ourselves, our relationships with colleagues, managers, and clients, and our careers:
1. Relationship Building Conversations
2. Navigating Conflict and Tricky Conversations
3. Tackling Feedback Conversations
4. When Work Conversations Get Personal
And not only will this course be informative, it will be fast-paced and fun, with lots of practice, concrete takeaways and tools.
I am looking forward to hearing how it’s going for you!
Warmly,
Deborah Grayson Riegel, MSW, PCC
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1Introduction
Welcome to our course! In this video, you'll get an overview of what we'll cover so that you can pick the learning path that works best for you.
We will address:
1. Relationship Building Conversations
2. Navigating Conflict and Tricky Conversations
3. Tackling Feedback Conversations
4. When Work Conversations Get Personal
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2Self-Assessment: How Strong are Your Conversation Skills?
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3Understand the 3 V’s of communication: Verbal, Vocal, and Visual
In this lecture you will learn the three key building blocks that come together to create communication and conversations that educate, motivate, engage, and inspire others.
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4Be Approachable
How do you create interpersonal rapport that invites trust and connection? This lecture will show you how!
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5Make a Warm Impression
Your first impression is even more important than you think. Here's how to ace it.
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6Become a Brilliant Listener
When it comes to REALLY listening, most of us aren't doing it well. Learn the common barriers to listening, and some strategies you can use immediately to improve.
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7Activity: Assess Your Barriers to Brilliant Listening
How good a listener are you? Take this quick and easy assessment to find out.
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8Shifting from Small Talk to Big Topics
Small talk can feel awkward. Here's how to make it more natural and comfortable.
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9Do’s and Don’ts for Being a Trustworthy Communicator
Every time you speak, you have an opportunity to build trust -- or to erode it. Here's how to do the former.
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10Adapt Your Communication Style
Everyone brings their own style, preferences, habits, and values to conversations. Here's how to "read the room" and learn to adapt your approach to create stronger relationships.
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11How to Uncover Your Employees’ Motivations
Having successful conversations and relationships with colleagues and direct reports requires knowing what motivates them. Here's how to find out without asking "What motivates you?"
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12How to Make an Elevator Pitch
Elevator pitches can sound phony and forced. Here's how to make one that sounds natural, engaging, and exciting!
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13How to Get to Know Your Customers Better
If you want to have fruitful conversations with your customers, you need to learn about what drives them -- and what drives them crazy!
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1425 Questions that Can Dramatically Improve Any Conversation
There’s one critical skill that can help prevent problems before they begin, smooth interpersonal challenges in the moment, and set the foundation for better conversations moving forward. What’s that skill? Being curious.
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15What Do We Mean By “Conflict”?
How you define conflict can help (or hurt) how you handle difficult situations.
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16Focus on the Problem, Not the Person
When we ask "who screwed this up?" rather than "what's going on?" we focus on the person, rather than the problem. Here's how to shift your mindset and your approach to have healthier conflict resolution.
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17Stop Avoiding Conflict and Start Talking
Chances are, there are some tough conversations you need to have -- but you're not doing it. Here's how to step up to get it handled.
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18How to Take a Breather When Tensions are High
When we’re in conflict with others, we can get emotionally flooded. When that happens, we don’t think clearly – and we definitely don’t make the most helpful comments.
This is when we need a breather. A breather calms us down, and gives us time to consider our responses.
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19How to Bring Up Topics That Nobody Wants to Talk About (But Everyone Knows)
Every organization has "elephants in the room," or obvious problems and difficult situations that people avoid discussing. Here's how to tackle these tricky topics.
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20How to Talk to Your Boss about your Career Goals
Many managers don't know how to bring up career development without it sounding like they're hinting that it's time for their employee to move on, or because they don't know what options for career advancement exist within the company, or they don't want to lose their best employees. Here's how YOU can bring it up to advocate for your own career without worrying your boss.
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21Use The 5 C’s of Effective Feedback
Feedback can be a lot easier for everyone if you know the hallmarks of a great feedback conversation. Here are 5 strategies to use.
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22How to Give Everyday Feedback
Don't wait for a mid-year or year-end performance review to give feedback. Small conversations can make a BIG difference!
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23How to Ask for Feedback
It’s part of your job to ask for feedback from others. How else will you know what you should keep doing and what you should be doing differently? Here's how to get the information you need to grow your skills and your career.
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24How to Accept Feedback with Less Defensiveness
Any professional who is committed to getting better at their current job, and to career advancement down the road, knows that negative feedback, when delivered appropriately, is critical to growth and improvement. Here's how to hear this feedback as helpful data rather than an attack on your character.
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25What to Do If You Disagree with Feedback
What do you do if you get some feedback from your manager that you disagree with? We will cover what to do and say (and what NOT to do and say).
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26What to Do When Someone Cries at Work
When we see someone else crying at work, we need to realize that it’s normal, and they may be feeling uncomfortable or embarrassed, too. Here's how to handle it gracefully and professionally.
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27How to Talk about Mental Health at Work
Deciding whether or not to reveal a personal mental health issue at work is not an easy one. Here's how to share yours, or to create a safe environment for others to share theirs.
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28How to Talk to a Negative Person on Your Team
Do you have a coworker whose negativity makes it hard to work together? Here's how to approach them without making things worse.
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29What to Say When Someone Says “I Told You So”
Hearing "I told you so" is SO frustrating! Here's how to respond without losing your cool.
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30How to Say “No” Without Feeling Guilty
Saying "no" can feel hard. We don't want to make someone feel disappointed or angry. But we also can't say "yes" all the time if we want to get our own work done. Here's how to say no with less stress.