Manager's Guide to Difficult Conversations
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We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.
And then there are those conversations we HAVE to have as leaders, such as:
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Addressing behavioral issues
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Discussing promotions that aren’t coming
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Mediating conflicts
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Or worse, laying someone off
It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse.
Having difficult conversations is never easy, whether they’re with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.
Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.
The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.
In this course we’ll help you:
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Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.
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Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.
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Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.
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Understand and manage emotions before and during the conversation to avoid escalation.
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Utilize proven techniques for effective communication, listening, and approaching the conversation.
So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course!
Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.
So who are we?
We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.
Copyright ©️ Transformation Services, Inc. | All Rights Reserved
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IntroductionWelcome, it is great to have you with us. In this lecture we will go over what you will get out of the course and share who we are.
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What are Difficult Conversations and Why Do We Avoid Them?
In this lecture we will go over common difficult conversations that may be needed. We will also address how it's normal to feel apprehensive and why we avoid this conversations.
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Exercise: Difficult Conversations and Why We Avoid Them -
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Consequences of Avoiding Difficult Conversations
Avoiding difficult conversation can be more costly and have bigger consequences than we we imagine. In this lecture we will go over the cost of not having these conversations and not addressing issues in a timely and proper way. Some of the things that we will look at is resentment, resistance, retaliation, and eroding of respect that is created when we avoid the conversations.
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Exercise: The Cost of Not Having Difficult Conversations
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Questions, Resources and Meet the Instructors
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Preparing Yourself First
Preparing yourself is essential for a productive conversation. In this lecture we will go over re-framing your perspective, handling your emotions, to script or not to script, preparing the facts so that you can better be prepared to deal with the difficult conversation.
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Exercise: Preparing Yourself
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Defining Desired Outcomes
In this lecture we will go over defining your desired outcome. Before you discuss anything you have to become clear about the true nature of the problem, and your objective. You may also look at how to preserve the relationship and be able to assess your true intent.
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Exercise: Defining the Desired Outcome
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Timing and Location
In this lecture we will go over timing and location. We will go over things to consider regarding the timing of conversations, such as the level of immediacy, emotional states, and other conflicts, as well as considerations regarding location and privacy.
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Exercise: The Importance of Timing and Location
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Beginning the Conversation
One of the biggest challenges of having a difficult conversation is actually starting it. In this lecture we will go over choosing your approach, how to be upfront, and we will also provide scripts for approaching the conversation.
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Exercise: Beginning the Conversation
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Managing Emotions: Prepare
In this lecture we will go over how to prepare yourself to manage emotions before going into a difficult discussion.
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Exercise: Managing Emotions: Being Prepared
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Managing Emotions: During Conversations
In this lecture we will go over strategies for handling emotions during the conversation including being aware of warning signs, avoiding triggers, and redirecting.
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Exercise: Managing Emotions During the Conversation
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Example Scenarios
In this lecture we will explore case studies of several scenarios in which managers had to address difficult conversations and how they handled it.
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Communication Mistakes to Avoid
In this lecture we will go over communication mistakes to avoid. We will go over the impact of trying to be right, impact of no "my way or the highway" attitudes, the proper use of written communication, why you should not rush the conversation, why you should not fill silence, and trigger words to avoid.
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Exercise: Communication Mistakes to Avoid
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Effective Communication Techniques
In this statement we will go over techniques that will help you be a more effective communicator. We will go over the power of "I" statements, the "feel good sandwich", and XYZ "What, When, How" statements.
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Exercise: Effective Communication Techniques
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Effective Listening
In this lecture we will share the importance and how to be an effective listener. We will also give you the 3 step method for effective listening, and strategies for paraphrasing to increase help you increase understanding.
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Exercise: Effective Listening
